Refund policy

Returns
Since ADAPTS is a personal use item, we cannot accept returns if the item has been used. We cannot refund or replace any item that has been altered by the customer. Your return must be in the original packaging. There is a $25 restocking fee deducted from your refund. Returns must be requested within 30 days of purchase and include your order number and name. Send your item to: ADAPTS LLC - Returns Dept. 88 S 900 E, STE 105, Salt Lake City, Utah 84102

Exchanges
We will replace or refund items if they are defective. To complete your exchange, we require a receipt or proof of purchase. Contact us at info@adapts.org with your request to return the item. Include an explanation for what the defect is and your order details. 
Send your item to: ADAPTS LLC - Returns Dept. 88 S 900 E, STE 105, Salt Lake City, Utah 84102 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed minus a $25 restocking fee. A credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@adapts.org.

Shipping
To return your product, you should mail your product to: ADAPTS LLC, 88 S 900 E, STE 105, Salt Lake City, Utah, 84102 Shipping costs are non-refundable. Please use a trackable shipping service and notify us of the tracking number at info@adapts.org.